Limited Mileage Warranty

KANATI® LIGHT TRUCK LIMITED MANUFACTURER WARRANTY AND LIMITED MILEAGE WARRANTY

Please read this warranty carefully to understand and comply with its terms. This warranty applies only to the original purchaser of Kanati® light truck tires.

Kanati® Tires is a registered trademark of Greenball® Corporation.

WHAT IS WARRANTED?

Kanati® light truck tires that are purchased new and used in normal service on the same vehicle on which they were originally installed are covered as follows:

LIMITED MILEAGE WARRANTY

If within five (5) years from the date of installation, the tire wears evenly across the tread, shoulder to shoulder, down to the tread wear indicators (2/32nds of an inch of tread remaining) before providing the minimum warranted miles of service as indicated by the vehicle odometer, a credit will be issued toward the purchase of a new tire on a pro-rated basis to the actual mileage received. The mileage will be based on the current odometer reading compared to the vehicle mileage when the original tires were installed. The tire dealer must record the mileage reading at the time of installation on the original tire invoice or tire installation form.

This limited mileage warranty applies only to the Kanati® light truck tire lines listed below:

Eligibility

• To be eligible, you must be the owner and original purchaser of Kanati® branded Greenball tires and the owner of the vehicle on which they were initially installed.
• Your Kanati tires must have been used exclusively on this specified vehicle throughout their use.
• The original tire installation form must be made available and include identifying vehicle information and the odometer reading at the time of installation.
• The NEW replacement tires must be installed onto the same vehicle for which they were originally purchased.
• The tires have been rotated and inspected by any certified dealer every 5,000 miles. The Mounting and Rotation service record has been fully completed and signed by the dealer or certified service provider (Forms are available on our website or by contacting the warranty department).
• The tires were originally registered online at one of our corporate websites or a tire dealer has registered them for you.
• The completed Service Record form, Tire Installation Form, and the original invoice must be presented to the authorized tire dealer at the time of the mileage warranty claim.
• All requests for claims and tire inspections must be submitted through the proper Greenball warranty channels and in accordance with our standard claim procedure. The claim must be completed prior to receiving service and installing new tires. Failure to do so may result in disqualification from the warranty.
• The tire must be the appropriate size and load range for the vehicle according to the vehicle manufacturer's recommendation.
• You must relinquish ownership of the tire upon adjustment (returns of non-adjustable tires will be honored with prepayment of freight charges).
• Note: Improper or incorrectly performed maintenance or repair that causes damage to the tires may void this warranty.

How to File a Claim

To be eligible for any credit under Greenball’s Limited Mileage Warranty, it is imperative the following procedures are completed prior to receiving service and installing new tires. Failure to do so may result in disqualification from the warranty.

To begin the claims process, you may take your tires to the tire dealer where you purchased them, or you may contact Greenball’s Warranty department directly.

The following documents must be provided to our Greenball Warranty Specialist at the time of filing your claim:

1. Original tire installation form and invoice.
2. Completed Tire Rotation Service Record. Download the form here.
3. Vehicle Registration.

Procedures:

1. Contact Greenball’s Warranty Department to initiate the claims process by obtaining a Return Merchandise Authorization (“RMA”) Number. The Warranty Department can be contacted by phone, email, or on our websites. For inquiries, please call (866) 767-9637 or send an email to rma@greenball.com
2. An RMA Number will be issued once the Greenball Warranty Claim Form has been fully completed and submitted to Greenball’s warranty department. The dealer must include all information including tire size, tread pattern (tire series name), DOT numbers, and the remaining tread measurements in 32^nd of an inch.
3. Our Warranty specialist will request the tires be sent to one of Greenball’s adjustment centers at our expense for inspection. Shipping instructions along with the RMA number will be provided.
4. The completed Claim Form and documentation or a legible copy must be sent to the Adjustment Center.
5. Upon receipt of the documents and tires, a Warranty Specialist will complete the inspection process.
6. If the tire(s) are adjustable, the customer or dealer will be notified and will be issued a credit. The adjusted tires will be destroyed and disposed of once the claim is closed.
7. If the tire(s) are not adjustable and do not meet the limited mileage warranty requirements, the customer or dealer will receive a letter of notification.
8. If the non-adjustable tires are requested to be returned, the tire(s) will be returned at the customer’s expense. Any tire that has not been requested for return after 14 days will be destroyed without further notice.
9. No credit shall be given until a completed warranty claim form and all documents related to the claim are received by Greenball and the tire is found to be adjustable.

Please note that all tires returned to Greenball for warranty consideration are subject to inspection. Unless a return request has been received, tires that are not compatible with the warranty criteria will be disposed of 14 days after inspection.

What is not covered by the warranty?

LIMITED MILEAGE WARRANTY EXCLUSIONS

This warranty does not cover tires damaged to due to improper maintenance, misuse, abuse, misapplication and road hazards. The following list includes  examples of exclusions, but it is not limited to them:

• Mounting, balancing, or labor fees, or damages occurring during mounting and dismounting of tires.
• Payment for any extra services that you request (of the tire dealer or installer) that are not covered by this warranty. This warranty gives you specific rights, which may vary from state to state.
• Loss of time, inconvenience, loss of use of vehicle, costs of towing or transportation, or consequential damages of any nature.
• Tires that have been patched, plugged, or repaired or on to which liquid balancers or sealants have been applied. These actions will automatically void the warranty.
• Tire with signs of premature or irregular wear from improper inflation pressures, overloading the tire beyond the maximum load capacity as stated on the tire sidewall.
• Failure, damage, or irregular wear caused by driving in violation of speed, load, or temperature ratings.
• Tires that wear prematurely due to improper wheel mounting, mechanical irregularities, or poor vehicle maintenance.
• Damage or premature wear caused by road hazards including cuts, snags, punctures, scuffs, carcass bruises, impact breaks, and sidewall pinches. Road hazards include nails, glass, foreign objects, and natural or manmade obstacles, such as excavations, road repairs, construction, potholes and chuckholes.
• Cosmetic weather cracking.
• Tires used in racing or competition.
• Tire(s) presented by anyone other than the original consumer.
• Improper maintenance or service.
• Self-mounted tires - Greenball highly advises against and discourages self-mounting of tires. A professional should do all mounting, as it can be very dangerous if not done properly.
• Greenball cannot be held responsible for damaged items, accidents, or injuries due to a non-professional mounting of the tires.
• Flat spotting caused by improper storage or brake lock.

For any questions or if you need assistance in filling out the forms, please call Greenball's Warranties/Returns Tel: 1 (866) 767-9637 or email us at rma@greenball.com

Proper Tire Care and Maintenance:

1. Regular Inspections: Check your tires regularly for signs of wear or damage. Look for foreign objects, cracks, bulges, or cuts.
2. Maintain Proper Air Pressure: Check your tire pressure monthly and before long trips. Use a reliable tire gauge. Ensure tires are cold for an accurate reading.
3. Tire Rotation: Rotate your tires according to the vehicle's owner's manual or at least every 5,000 miles to achieve uniform wear and extend tire life. Rotation every 5,000 miles and proof thereof is required to be eligible for Greenball Limited Mileage Warranty.
4. Alignment and Balancing: Have your vehicle's alignment checked regularly and whenever you feel pulling or vibration. Balance tires when they are mounted on wheels.
5. Avoid Excessive Load: Do not exceed the maximum load capacity indicated on the tire sidewall. Check your vehicle's owner's manual for load limits.
6. Speed Awareness: Observe speed limits and avoid fast starts, stops, and turns to avoid excessive tire wear.
7. Storage: Store tires in a cool, dry place away from sunlight, chemicals, and large temperature fluctuations if they are not in use.
8. Professional Check-Ups: Have your tires and wheels checked by a professional if you experience any problems.

Safety Tire Warnings:

1. Overloading: Never exceed the load capacity relative to the tire's load index. Overloading can cause tire overheating and may lead to tire failure.
2. Speeding: Exceeding speed limits can cause excessive heat buildup in the tire, leading to potential failure.
3. Under-Inflation: Driving on under-inflated tires can cause tires to overheat and increase the likelihood of tire failure.
4. Tire Damage: Inspect tires regularly for punctures, cuts, abrasions, or bulges. If damage is detected, have the tire inspected by a professional as soon as possible.
5. Tire Repair: Not all tires can be repaired. Improper tire repairs can cause deterioration of the tire. Repairs should only be done by qualified personnel. Repairs done to tires may void Greenball warranty terms.
6. Tire Alterations: Do not make any modifications to your tires. Alterations may not be safe and can affect the performance and safety of your tire.
7. Chemical Exposure: Avoid exposing your tires to oils, greases, and gasoline, which can deteriorate the rubber.

 You may contact our Warranty Department by email or phone at:

  Telephone: (866) 767-9637

  Email to rma@greenball.com.